Terms and Conditions

 

By using this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Daneva Salon Supplies relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Daneva Salon Supplies or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Daneva Salon Supplies, 44 Windsor Avenue, Lurgan, Craigavon, North Ireland (UK), BT67 9BG. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

 

Trade only
 

Daneva Salon Supplies is a trade only supplier. By purchasing products from us you are confirming that you are a qualified Hairdresser or beautician and as such are competent in using the products sold on this website. We will not be held responsible for any injury or damages incurred by users of the products we sell. We reserve the right to ask for proof of professional status and to refuse to fulfil an order if we believe the person ordering is not a trade customer. As a business user, it is your responsibility to ensure that you are insured for products that you are using. Daneva Salon Supplies reserves the right to carry out occasional checks of our customers details to guarantee the veracity of this statement.

 

Use of information
 

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. Colours of products may vary greatly due to differences in camera/monitor settings; product packaging may also be different to that shown.

 

Product availability
 

All products are subject to stock availability. If we have insufficient stock to deliver the goods ordered by you we may, at our option, send a carefully selected substitute. If the substitute item has a lower price we will refund you the difference. We will not charge you more than your original order total without your permission. We will not be obliged to offer compensation for any disappointment suffered.

 

Product reviews
 

You must have registered on our website to write a review. We thank you for sharing your views with us and other customers, however all reviews will be checked before they are posted to the site so please follow our guidelines.

Reviews:
 

• Must be relevant to the product in question and not be related to your experience in buying or having the item delivered.

• Must not contain derogatory comments directed towards other reviewers.

• Must not contain content that might be considered unlawful, harassing, libellous, abusive, sexually gratuitous, threatening, harmful, vulgar, obscene, or otherwise objectionable material.

• Must not make false statements, defame or impersonate others.

• Must not contain spamming, advertising, HTML or computer script.

• Must not contain personal information about anyone – including you – such as phone numbers, postal addresses or credit card numbers.

• Must not be submitted by suppliers or manufacturers.

 

Pricing
 

We reserve the right to correct any pricing errors on the site at any time. All purchases are subject to availability and Daneva Salon Supplies reserves the right to refuse to supply to any individual or company for whatever reason.

All prices are exclusive of VAT and delivery and are quoted in Pounds Sterling unless otherwise stated.

 

Special offers
 

Special offers are subject to availability and may change without notice. When a free or discounted product is issued as part of a special offer, this must be returned or full selling price paid if the qualifying product is returned as unwanted.

VAT Free Sale terms and conditions:
 

Our VAT Free equivalent sale means the total payable is the pre-VAT total of the merchandise. You will still be charged VAT (that’s the law!) but the total amount you pay is as if we had not charged it. For example, if a product costs £10.00 +VAT the total you pay is £12.00. When we have a VAT Free Sale, we discount the price down to £8.33 +VAT so the total you pay is £10.00, which is the same as the original price, but without the VAT.

 

Payment

Payment in full is required to be made by either Debit or Credit Card.

 

Delivery

Free delivery

Applies to all orders placed online totalling £150 or more.

 

Standard delivery charges

We offer standard delivery to the following countries:

UK:

£00.00 to £99.99: Standard – £4.00
Over £150.00: free shipping

Ireland:

£00.00 to £99.99: Standard – £7.50
Over £150.00: free shipping

Europe (Belgium, France, Germany, Luxembourg, The Netherlands, Austria, Czech Republic, Denmark, Finland, Greece, Italy, Poland, Portugal, Spain, Sweden, Bulgaria, Estonia, Hungary, Latvia, Romania, Slovakia & Slovenia):

£00.00 to £99.99: Standard – £11.95
Over £150.00: free shipping

 

Delivery times

We aim to dispatch orders within 1 – 2 working days where all items ordered are in stock (over 95% of orders are dispatched within this time frame).

Please note: Goods cannot be delivered during weekends or public holidays and these do not count as working days.

UK Mainland (excluding Rural Scotland) – 2-3 day
Isle of Wight – 2-3 days
Rural Scotland – 2-3 days
UK Offshore, Channel Islands & Isle of Man – 3-4 days
Republic of Ireland – 2-3 days
Europe Zone 1 (Belgium, France, Germany, Luxembourg & The Netherlands) – 2-3 days
Europe Zone 2 (Austria, Czech Republic, Denmark, Finland, Greece, Italy, Poland, Portugal, Spain & Sweden) – 3-7 days
Europe Zone 3 (Bulgaria, Estonia, Hungary, Latvia, Romania, Slovakia & Slovenia) – 4-7 days

Delivery times shown are from date of dispatch (transit time only). All delivery dates are quoted in good faith and we cannot accept liability for any expenses or other costs incurred due to failed or late deliveries.

  

Delivery address

You have the option to give a different delivery address to the billing address. This means that you can have the goods sent to your workplace for example or to a friend as a gift. Please try to give an address where there will be someone present to sign for your order between 7:30am and 5:30pm Monday to Friday. You also have the option to give instructions for the goods to be left in a safe place; however goods are left at your own risk.

 

Delivery notification service

To keep you up-to-date and to help deliver your goods at the most convenient time for you, we’ll pass your email address and mobile number (where provided) on to our courier company so they can email/text you throughout the stages of delivery. These messages will also include an hour time slot where delivery is estimated to take place and will give you the opportunity to delay your delivery for between 1 – 3 working days if more convenient for you. Please note that this service is only available for goods dispatched by us through our courier company (Interlink Express) to UK addresses. A similar service is available to selected European countries through DPD, please see details below.

 

European delivery

Prices quoted at checkout are for mainland areas of the delivery country only. In some circumstances the delivery charge quoted may need to be increased to allow for large or heavy items, however you will be informed of this before your order is dispatched.

Please note we’re unable to deliver to BFPO addresses.

 

Out of stock

Items displayed as ‘Out of Stock’ are temporarily out of stock at our distribution centre. These products cannot be bought until they are back in stock, please choose another product but be rest assured we are working hard behind the scenes to get these items back in as soon as possible. Once back in stock these items will be available to order again.

 

Customs

When purchasing goods for delivery outside the United Kingdom you may be subject to import duties and taxes which are levied once the goods reach the specified destination. You are also liable for any additional customs clearance charges, we have no control over these charges and cannot predict what they may be. If you are ordering goods for delivery outside the United Kingdom it is your responsibility to comply with all laws and regulations of the countries the goods will travel through and where delivery is to be made.

 

Your online account

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account. If you believe that your password has become known to anyone else, you must inform us immediately.

 

Ownership of goods

We will retain ownership of the goods you order until we receive full payment for the order including any applicable delivery charges. Once the goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

 

Returns

Unwanted goods

Returning goods bought online is not a problem, all we ask is that they’re returned within 7 days of delivery, unused, in perfect condition and in their original packaging. Goods returned to us that do not meet these requirements will be sent back to you at your cost (normally our standard delivery charge).

Therefore, please inform us of your intention to return goods prior to dispatch.

Please return goods to the address shown below (returns cannot be processed in-store without prior authorisation) and ensure a copy of your invoice/receipt accompanies the return. We strongly recommend that you use some form of recorded delivery and that goods are securely packaged and insured as we cannot accept any responsibility for lost or damaged goods.

If you’re unable to send goods back to us we may arrange a collection however the cost of this will be deducted from any refund due. Collections usually cost around £15+VAT, you may need to pay in advance if the refund due does not cover this. The original delivery charge cannot be refunded. Furniture and equipment orders may be subject to additional conditions, please see below for details.

 

Faulty or incorrectly delivered goods

We take great care to ensure all goods you receive are correct and undamaged. However, in rare cases where incorrect or damaged goods are received please inform us within 48 hours of delivery. Please see our contact details page for ways to get in touch. We’ll arrange collection of the goods (at our cost) and send out replacements as soon as possible. If it is more convenient for you to send the goods back to us, let us know and send to the address below using recorded delivery and we’ll reimburse you the cost of this. Please note that refunds cannot be processed in-store without prior authorisation.
 

For items returned due to a fault that has developed within the manufacturers warranty period, a repair, exchange or refund (including the original delivery charge where applicable) will be offered once the fault has been confirmed. In cases where the fault (or cause of the fault) is not apparent we reserve the right to send the item for testing. This will usually be carried out by the manufacturer and their response will be required before any actions can be taken. We will notify you of the outcome and options available. If a manufacturing fault is not found the item will be sent back to you at your cost (normally our standard delivery charge).

 

Returns address

Please send your returns to:

Daneva Salon Supplies, 44 Windsor Avenue, Lurgan, Craigavon, North Ireland (UK), BT67 9BG
For more information please see our returns policy.

 

Jurisdiction

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

 

General

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited without express permission. All trademarks reproduced on this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

 

Force majeure

Daneva Salon Supplies shall be entitled to cancel or delay delivery of orders if it is delayed, hindered or prevented from delivery through circumstances beyond its control. Such circumstances shall include (but are not limited to) industrial action, accident, fire, act of god or failure to deliver by suppliers or couriers.

 

Information We Collect

Generally, you control the amount and type of information you provide to us when using our Website.

As a Visitor, you can browse our website to find out more about our Website. You are not required to provide us with any Personally Identifiable Information as a Visitor.

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Computer Information Collected

When you use our Website, we automatically collect certain computer information by the interaction of your mobile phone or web browser with our Website. Such information is typically considered Non Personal Information. We also collect the following:

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• Cookies

• Our Website uses "Cookies" to identify the areas of our Website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to personalize the Content that you see on our Website. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our Website correctly or at all. We never place Personally Identifiable Information in Cookies.

• Geographical Information
  When you use the mobile application, we may use GPS technology (or other similar technology) to determine your current location in order to determine the city you are located within and display information with relevant data or advertisements. We will not share your current location with other users or partners. If you do not want us to use your location for the purposes set forth above, you should turn off the location services for the mobile application located in your account settings or in your mobile phone settings and/or within the mobile application.

• Automatic Information

• We automatically receive information from your web browser or mobile device. This information includes the name of the website from which you entered our Website, if any, as well as the name of the website to which you're headed when you leave our website. This information also includes the IP address of your computer/proxy server that you use to access the Internet, your Internet Website provider name, web browser type, type of mobile device, and computer operating system. We use all of this information to analyze trends among our Users to help improve our Website. 

• Log Data
  Like many Website operators, we collect information that your browser sends whenever you visit our Website ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages and other statistics.

 

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About us
 

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Customer Services

• Contact - Info@daneva.co.uk

• My account

• Delivery Information

• Returns and Exchanges

• Privacy Policy

• Cookie Policy

• Terms and Conditions

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